Shipping FAQs
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Can I make a change the shipping address on my order?
How long does it take to personalise or customise a football jersey?
Generally orders are processed through our work stream the next business day. If we are in our peak season it could be 1-3 business days for despatch of your personalised football jersey or other personalised products.
Products with embroidery are all made to order. If you have ordered a product that requires embroidery please allow 5-10 business days for delivery.
I see you are based in Auckland. Can I collect my order?
Can I track my order?
Once your order has been collected by our carrier you will receive an email letting you know it is on its way with tracking details. Please keep an eye on your junk mail if you have not received the tracking email within three days of your order.
(Most of the time we will ship orders the following business day from the date order was placed)
There is a problem with the delivery of my order. Who do I talk to?
Do you ship to PO Boxes?
How much is shipping?
Shipping is determined by your region in NZ and whether you are standard or Rural delivery. Charges will show once you have entered your shipping details at the checkout stage.
Please note: If you are a rural address and do not pay the rural charge your package may be returned to sender. If this happens you will be required to pay the full delivery charge on top of what you may have already paid.
Where do you ship to?
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General
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Personalisation
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Returns
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Sizing
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Care & Washing
Care & Washing FAQs